The couple contacted Direct Kitchens following a recommendation from a family member after they had used them to work on their project. They also visited several other kitchen showrooms to ensure Direct Kitchens was the best choice before appointing the team.
Natalie said: “We were very impressed with the Direct Kitchens showroom, alongside Carl and his team who were very knowledgeable. First impressions really do count and the team impressed us very much.
“We had heard from a family member how trustworthy the Direct Kitchens team was and how great the customer service would be throughout the project should we have appointed them. It goes without saying that we jumped at the chance to work them on our large-scale project.”
On appointment, the Direct Kitchens team visited the new build property and measured the space the open plan kitchen and utility room would be installed. The team listened to the vision Natalie and Oliver had, and what they were looking for. The Direct Kitchens team also added in some of their own experience and ideas and changed the layout slightly to work better with the flow of the house.
The kitchen was just a small part of the overall construction project the couple had took on, Carl from Direct Kitchens was involved every step of the way, communicating directly with the builders on behalf of the couple to ensure everything internally was perfect.
Natalie explains: “The Direct Kitchens installers were brilliant, polite and professional – we couldn’t have asked for a better team to work on our kitchen. The office team was equally as supportive and made the whole process simple and stress-free.”
Following on from the kitchen project, Natalie and Oliver appointed Direct Kitchens to install their dressing room and home office furniture.
“The team at Direct Kitchens delivered the same quality and high levels of customer service throughout every project – the team was absolutely fantastic to work with, very knowledgeable and the communication between us was great.
“We have already recommended Direct Kitchens to our friends and family and will continue to do so going forward.” Natalie concluded.